ORDERING INFORMATION
We appreciate your interest in placing an order! Let’s bring your vision to life
Our personalized cookies are entirely created from scratch, and just the decorating might take up to six hours for one order! We take our time to make sure every cookie is carefully crafted and fulfills customer requests. We enjoy incorporating our own unique touches onto every order and using inspiration photos. We also adore it when our clients give us creative freedom with the design(s).
In order to ensure that you have a great client experience, we want to ensure you are aware of our ordering process and policies before placing an order. Please take the time to read all of the information below and reach out with any questions before placing an order to ensure that your order does not get canceled.
Ordering Guidelines
We have a two (2) dozen cookies order minimum.
Orders need to be placed at least two (2) weeks in advance.
Date needed, Theme, Colors, Short Sayings, Age(s), Name(s), and order size (amount of dozen) needs to be established prior to ordering.
All orders must be paid in full to secure booking. Please be prepared to secure your order the day of booking. No cash accepted day of delivery/pick-up. No personal checks accepted
Enjoy digital previews of your order!!
At no additional cost to our clients we provide digital previews of what your cookies will look like prior to starting the cooking making process. It allows both of us to know exactly what you're getting so there's no question.
Important Information
Allergens Statement: Our products are made in a home kitchen following the Wisconsin Cottage Bakery Laws. Our cookie ingredients include sugar, butter, eggs, almond extract, vanilla extract, flour, & meringue powder. We currently do not offer gluten-free, dairy-free, vegan, nut-free, or sugar-free options. We are not responsible for any allergic reactions, as it is the client’s responsibility to notify anyone consuming our products.
Replica Statement: While we love inspiration photos, we reserve the right to add our artistic touch and cannot guarantee exact replicas of others’ work.
Color Matching Statement: We do not guarantee exact color matches but will do our absolute best to match the desired color. Fun fact: The more gel food coloring added to the icing can alter the taste. We welcome color swatches to be sent via email or text.
Product Pick Up/Delivery
Inclement Weather: In the event there is inclement weather, we may have to alter pick up or delivery. We want everyone safe and if roads are unsafe, we reserve the right to change delivery time/day.
Product Handoff: Once you are in possession of your order, you are responsible for the condition of its contents. If we break or crack a cookie in transit, we will hold responsibility and arrange compensation. All orders are packaged individually.
Delivery Times: We offer delivery and our rate is currently $8.00. We primarily deliver on weekends (Saturdays and Sundays) between 9am – 12pm. Weekday delivery hours vary.
Cancellations/Changes
Order Policies & Guidelines
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Cancellations & Date Changes: Requests for cancellations or date changes must be made at least one week before the original order date.
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Order Preparation Timeline: Orders may begin up to seven days before the requested due date.
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Refunds: If production has already started, a partial refund may be issued based on the work completed. If the order is fully completed, no refund will be provided.
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Last-Minute Changes: We are unable to accommodate last-minute changes once production has begun.
Right to Refuse Service
Cookies By Elyse, LLC reserves the right to refuse any order that is deemed offensive or promotes hatred or discrimination. Additionally, we uphold a zero-tolerance policy for disrespectful behavior toward our staff. Orders from customers exhibiting such behavior will be canceled and refunded, and no future orders will be accepted.
Thank you for understanding and respecting our policies!
Payment serves as your acknowledgement and agreement of the above listed terms.