ORDERING INFORMATION
We appreciate your interest in placing an order! Let’s bring your vision to life
Our personalized cookies are entirely created from scratch, and just the decorating might take up to six hours for one order! We take our time to make sure every cookie is carefully crafted and fulfills customer requests. We enjoy incorporating our own unique touches onto every order and using inspiration photos. We also adore it when our clients give us creative freedom with the design(s).
In order to ensure that you have a great client experience, we want to ensure you are aware of our ordering process and policies before placing an order. Please take the time to read all of the information below and reach out with any questions before placing an order to ensure that your order does not get canceled.
Ordering Guidelines
We have a one (1) dozen cookies order minimum.
Orders need to be placed at least two (2) weeks in advance.
Date needed, Theme, Colors, Short Sayings, Age(s), Name(s), and order size (amount of dozen) needs to be established prior to ordering.
All orders must be paid in full to secure booking. Please be prepared to secure your order the day of booking. No cash accepted day of delivery/pick-up. No personal checks accepted
Enjoy digital previews of your order!!
At no additional cost to our clients we provide digital previews of what your cookies will look like prior to starting the cooking making process. It allows both of us to know exactly what you're getting so there's no question.
Important Information
Allergens Statement: Our products are made in a home kitchen following the Wisconsin Cottage Bakery Laws. Our cookie ingredients include sugar, butter, eggs, almond extract, vanilla extract, flour, & meringue powder. We currently do not offer gluten-free, dairy-free, vegan, nut-free, or sugar-free options. We are not responsible for any allergic reactions, as it is the client’s responsibility to notify anyone consuming our products.
Replica Statement: While we love inspiration photos, we reserve the right to add our artistic touch and cannot guarantee exact replicas of others’ work.
Color Matching Statement: We do not guarantee exact color matches but will do our absolute best to match the desired color. Fun fact: The more gel food coloring added to the icing can alter the taste. We welcome color swatches to be sent via email or text.
Product Pick Up/Delivery
Inclement Weather: In the event there is inclement weather, we may have to alter pick up or delivery. We want everyone safe and if roads are unsafe, we reserve the right to change delivery time/day.
Product Handoff: Once you are in possession of your order, you are responsible for the condition of its contents. If we break or crack a cookie in transit, we will hold responsibility and arrange compensation. All orders are packaged individually.
Delivery Times: We offer delivery and our rate is currently $8.00. We primarily deliver on weekends (Saturdays and Sundays) between 9am – 12pm. Weekday delivery hours vary.
Cancellations/Changes
Order Policies & Guidelines
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Cancellations & Date Changes: Requests for cancellations or date changes must be made at least one week before the original order date.
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Order Preparation Timeline: Orders may begin up to seven days before the requested due date.
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Refunds: If production has already started, a partial refund may be issued based on the work completed. If the order is fully completed, no refund will be provided.
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Last-Minute Changes: We are unable to accommodate last-minute changes once production has begun.
Right to Refuse Service
Cookies By Elyse, LLC reserves the right to refuse any order that is deemed offensive or promotes hatred or discrimination. Additionally, we uphold a zero-tolerance policy for disrespectful behavior toward our staff. Orders from customers exhibiting such behavior will be canceled and refunded, and no future orders will be accepted.
Thank you for understanding and respecting our policies!
Payment serves as your acknowledgement and agreement of the above listed terms.
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What Ingredients Are Used?Our cookies are made with the following ingredients: Sugar, Unbleached Flour, Pure Vanilla Extract OR Vanilla Bean Paste, Pure Almond Extract, Eggs, Baking Powder, & Salted Butter Icing: Powdered Sugar, Meringue Powder, Almond Extract, Corn Syrup, Gel Food Coloring (Icing comes out White)
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Do You Deliver?Yes, deliveries are available for an additional $8.00 - $15.00. Pick-up may be arranged or can meet at a mutual location. Please see the policies page for more information.
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How Much Are Your Cookies?Custom decorative cookies take two to six hours (or more at times), and that's just the decorating part. We ensure each order is done with care. Our cookies are sold by the dozen, with a one-dozen minimum. Our cookies are currently priced at $60.00 per dozen. Features up to eight colors and includes any design you desire that is within our skill set. Whether you're looking for charming characters, simple logos, trendy sneakers, or intricate patterns, our cookies are designed to delight. ***Pricing Subject to Change***
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Do You Ship Cookies Out of Your City/State?Yes!! We will ship your cookie orders to your city or state within the United States. Cookies by Elyse is located in Milwaukee County. All cookies are securely bagged and bubble-wrapped for safe arrival at your destination. Shipping costs will be factored into your order total. We will strive to ship for $12 - $20 through UPS or FedEx.
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How are your sets determined for each theme?When you place an order, we typically determine the total number of cookies by the dozen(s) you purchase. We then select a set number of designs or cutouts—usually 4 to 8—that fit your theme. After that, we evenly divide the total cookies among those designs. For example, if you order 2 dozen cookies (24 total) and we use 6 different character cutouts, you might receive 4 cookies for each design, ensuring a balanced assortment. This method helps make every set fun, cohesive, and visually appealing.
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Can I pay the day I need the order?All orders must be paid in full at the time of ordering—we do not accept payment on the day of pickup or delivery. To ensure availability and to accommodate your desired quantity, we highly recommend planning ahead and placing your order in advance. This allows for a smooth ordering process while staying within your budget. Thank you for your understanding and for allowing us to create something special for you!